Policies

Policies - Our Own Items

Turnaround time for in stock items is usually 7-10 business days, plus shipping. If an item must be ordered, please add an another week to turnaround time. 

Return Policy (on our own items): Personalized items are not returnable, refundable, or exchangeable. Each customer will be sent a proof to approve before stitching. Please make sure and check all order and embroidery details before approving your proof. If you have approved your design and we stitched what you approved, it will not be refunded or exchanged in any way.  If an item is damaged or incorrectly embroidered due to our error, we will gladly replace the damaged item or provide a refund (this is for our own items that we sell in our shop). 

Policies - Outside Embroidery

Turnaround time for outside monogramming and embroidery is usually 7-10 business days, plus shipping.

If you are interested in having us embroider your own items, please contact us for approval first. If accepted, we will send you a price estimate as well as a proof to approve before stitching.  Please make sure to check all embroidery details before approving your proof.  If you have approved your design and we stitched what you approved, it will not be refunded or replaced in any way.  All efforts will be made to make sure your items are embroidered perfectly; however, we do NOT replace or reimburse outside items that are damaged in the embroidery process. You assume ALL risk by sending your items to us.

Shipping

We ship via USPS first class and UPS. We provide a tracking number for all items shipped. We are not responsible for packages that are delayed or misplaced by shipping carriers.

Thank you!