Our Own Items
Turnaround time for in stock items is 2 weeks, plus shipping. If an item must be ordered, please add an another week to turnaround time. If you need your item sooner, please contact us for our rush fee schedule. Rush orders are subject to staff availability.
Return Policy (on our own items): Personalized items are not returnable, refundable, or exchangeable. Each customer will be sent a proof to approve before stitching. Please make sure and check all order and embroidery details before approving your proof. If you have approved your design and we stitched what you approved, it will not be refunded or exchanged in any way. If an item is damaged or incorrectly embroidered due to our error, we will gladly replace the damaged item or provide a refund (this is for our own items that we sell in our shop).
Outside Embroidery - NOT currently accepting
We ship to the USA and Canada via USPS Priority Mail and / or UPS. We provide a tracking number for all items shipped. We are not responsible for packages that are delayed or misplaced by shipping carriers.